| 1. |
 ถาม question |
What is 3G? |
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 ตอบ answer |
3G is the 3rd generation of mobile telephone technology. This advanced digital technology is characterized by high data transmission capabilities. 3G-compatible mobile phones provide faster, more convenient access to Broadband Internet making online activities such as email checking and web browsing far easier and more enjoyable. 3G also opens the door to Internet-based content and services such as video calls and mobile TV. |
| 2. |
ถาม question |
Is TrueMove’s 3G network in operation? |
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ตอบ answer |
TrueMove is currently operating a 3G service on the 850 MHz frequency on a non-commercial trial basis and is waiting for approval to launch the service on a commercial basis. An auction will also be held by the government in the near future of 3G licenses on the 2.1 GHz frequency. |
| 4. |
ถาม question |
Will the TrueMove 3G network be expanded further? |
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ตอบ answer |
Certainly! Although the TrueMove 3G network is currently in the trial phase, we have an expansion plan to ensure coverage spans the nation. This plan will be implemented as soon as the 3G license is officially granted. |
| 5. |
ถาม question |
How can I use TrueMove’s 3G service during the trial phase? |
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ตอบ answer |
If you want to join the TrueMove 3G trial phase, you will need a 3G WCDMA 850 MHz mobile phone. You will also need either a prepaid or postpaid TrueMove SIM card. |
| 6. |
ถาม question |
How do I know if my phone supports 3G (on 850MHz)? |
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ตอบ answer |
If your phone detects and supports TrueMove’s 3G network, the top line of your mobile phone screen (depending on the model) will show either a 3G sign or the letter “H” (denoting HSDPA or HSUPA). This means that 3G is in operation. |
| 7. |
ถาม question |
How can I connect to TrueMove’s 3G network if I don’t have a 3G 850 MHz mobile phone? |
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ตอบ answer |
Each 3G-compatible mobile phone supports different types of networks. Not all phones support all frequencies. For example, if you have a 3G 2.1 GHz or 900 MHz mobile phone, you won’t be able to connect to TrueMove’s 3G network because we currently only operate on the 850 MHz frequency. Also, 2G mobile phones cannot connect to any 3G network.
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You will therefore need to buy a phone compatible with TrueMove’s 3G network. At True shops you can find the iPhone 3G and iPhone 3G S as well as the BlackBerry Bold 9000 which can be used with TrueMove’s 3G network. Other compatible models can be found at most mobile phone retailers. |
| 8. |
ถาม question |
What TrueMove 3G-compatible mobile phones are currently available in the Thai market? |
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ตอบ answer |
23* TrueMove 3G-compatible mobile phones from five manufacturers are currently available in Thailand:
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Nokia: |
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3120 Classic, 6120 Classic, 6267, 6500 Classic, 6500 slide, 6555, 6600 Slide, 6600 Fold, 5610 Xpress Music, 7900 Prism, E51 |
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Sony Ericsson: |
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K850i, W760i, C510, W508, W705, W995, C903, T707 |
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Apple: |
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iPhone 3G, iPhone 3GS |
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BlackBerry: |
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iBold 9000 |
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HP: |
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HP iPAQ 912 |
* Availability may vary |
| 9. |
ถาม question |
Will I still be able to use my phone in areas where there is no 3G coverage? |
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ตอบ answer |
Yes. Any phone that can access TrueMove’s 3G network should also be able to access its GSM (2G) network. While in the TrueMove 3G coverage areas, the phone will detect the 3G network and when outside the 3G coverage areas, the device will switch to the 2G network. |
| 10. |
ถาม question |
How will I be charged for 3G services? |
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ตอบ answer |
During the 3G non-commercial trial phase, Voice, SMS, MMS and Content services used via the 3G network will be charged according to 2G rates. However, there will be no charges for data and Internet access via 3G. Once 3G services have officially launched, there will be charges for all services based on the 3G rate structure. |
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