TrueMove iPhone Care Center
  TrueMove is ready to answer all your questions related to the iPhone3G with our direct line service, TrueMove iPhone Care Center on 082-000-3333. Our specialists are on stand-by to provide answers & solutions to all your queries today.
   
True Care Chat
Any trouble using iPhone3G, click here
Service available everyday from 08:00 - 24:00 hrs
   
Warranty
  Warranty on mobile phone/handset (product) is based on manufacturer’s specifications covering periods of 6 months and 12 months for TrueMove mobile phones, chargers, handsfree sets and SIM cards as from the date of purchase and activation but not including damages caused by:
 
  • Purchase from an unauthorized TrueMove iPhone reseller
  • Water, humidity, chemical or fluid substances
  • Fall or crash resulting in malfunction
  • Electric current that does not meet the specifications of the manufacturer or electricity generator e.g. improper use of batter
  • Improper use of mobile phone
  • Improper repair or modification by unauthorized person or non-TrueMove mechanic
  • Adaptation, destruction or remove of the warranty sticker from the product
  • Fire, crime or other natural disasters
  • Animals or insects
  TrueMove reserves the rights to reject services to proper products or accessories or those do not carry a warranty. For more information or any query on defective product, please call TrueMove iPhone Care Center on 082 000 3333 throughout 24 hours or contact any TrueMove Shop.
   
TrueMove Shops
  For product advice or after sales service, please visit TrueMove Square Siam Square Soi 2 or visit other service centers at:
   
 
Service Period Location
Full service 0-3 Day

TrueMove Square Siam Square Soi 2

Basic technical support and/or repair drop point

5-7 Day
  • Urban Park Siam Paragon
  • TrueLife Chamchuri Square
  • TrueLife Thonglor
  • TrueLife Siam Sqaure Soi 3
  • True Shop The Mall Bangkapi
  • True Shop Central Bangna
  • True Shop Central Rama II
  • True Shop IT Mall Fortune Town
  •  True Shop Future Park Rangsit
Repair drop point 5-7 Day Any True Shop and
TrueMove Shop in Bangkok
Repair drop point 10-14 Day Any True Shop and TrueMove Shop upcountry
   
Things you need to know before visiting repair drop point
   
 
  • Reset and restore
  • Back up data with iTune on your PC or notebook before visiting a repair drop point
  • Bring a document of purchase e.g. receipt and the buyer’s ID card (if not presenting in person, a certified true copy of the owner’s ID card and a proxy are required.)
  • In case of defective accessories, the iPhone handset is also needed for checking
  Remarks:
 
  • No backup service is provided.
  • TrueMove is not responsible for any loss of data and damage of programs or software stored on the product during repairing period.
  • TrueMove is not responsible for any loss of accessories, e.g. skin case, coming with the repaired product.
  • Any other accessories e.g. SIM card, invisible shield and skin case that do not meet the standard are not accepted for repair.
  • Replacement is provided only if the product is on warranty period.